Operations Support Specialist



CLASSIFICATION – Part-time up to 30hours/week, Non-exempt

SALARY –Based on experience

REPORTS TO – Account Manager

SCHEDULE – Negotiable during office hours of Monday through Friday, 8:30am – 5:00pm

DATE – 4/10/15


IGO Insurance Agency, Inc. was founded by the members of Independent Garage Owners of NC (a non-profit association), in 1970.  The mission from the beginning was to provide outstanding insurance products, competitive pricing, and quality client service to business owners in the automotive industry.  In 2013, the agency was purchased by then COO Jimmie F. Robertson, Jr. Under Jimmie’s management, the agency continues to have specialized expertise, insuring automotive related businesses. The agency has now expanded to include additional, generally insured businesses. IGO Insurance Agency, Inc. provides coverage for commercial as well as individual insurance clients.


The Robertson family is dedicated to the continued tradition of a family-oriented business culture. Our clients, vendors, and co-workers are the cornerstone of our relationship dynamics. We provide a comfortable and progressive workplace. We offer extensive mentoring and hands-on training, on our computer processes and daily job duties. We are committed to providing the best possible climate for maximum development and goal achievement for all employees. IGO Insurance recognizes the mutual benefits derived from the participation of its employees in training and education programs such as seminars, workshops, continuing education (CE) classes, and college or technical school courses.


There are limited benefits available to Part-time employees, including: Workers’ Compensation, Insurance, State Unemployment Insurance, Company travel insurance, annual performance reviews, optional AFLAC participation, and Company logo shirts. Finally, IGO offers unique company perks that can include: pub nights; casual Fridays; doggie play dates; random free breakfasts and lunches; free coffee, soda and snacks at all times; retail coupons; discounted entrance to theme parks and other attractions; NC State sports tickets; chair massages; and celebrations and parties!


Our practice is to treat each employee as an individual and with dignity and respect. We seek to develop a spirit of teamwork; individuals working together to attain a common goal.





The Operations Support Specialist provides support for the staff of the Agency, to ensure their ability to work productively and efficiently through the effective use of the Agency Management System (TAM Online). This position is also responsible for assisting management, by utilizing electronic communications to effectively present the Company's products and services to clients and prospects. In addition, the Operations Support Specialist meets with appropriate colleagues to discuss communication and data entry needs. They will be responsible for research and development of supporting marketing materials and presenting recommendations management.




  • Data input and output, report generation, file preparation and scanning. Retrieve items from computer generated lists. Scan records into the Agency Management System.
  • Maintain centralized files for reference and prospecting to create integration across departments
  • Perform a variety of daily client service activities including printing certificates of insurance; policy downloads; and processing claim payments, endorsements, cancellations, and renewals
  • Process daily work while maintaining compliance with rules and regulations; and paying attention to agency policy, procedures and regulatory deadlines
  • Provide Account Managers support via electronic communications and physical mail distribution. May assist staff in troubleshooting and resolving and client issues or inquiries.
  • Work closely with business development team to support their efforts
  • Communicate with colleagues to improve processes and timeliness of processing. Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels.
  • Contribute to the Agency’s overall initiative to consistently improve its image internally and externally
  • Conceive, write, and deliver compelling, keyword-rich, actionable content for a range of mediums – online, digital, social, mobile, and print– targeted at B2B audiences. Maintain social media (LinkedIn, Twitter, Pintrest, Periscope, Instagram, etc.) and email (nurture campaigns, newsletters, outbound campaigns) presence. Research and assist in implementing best practices by platform.
  • Own the content creation and optimization process end-to-end. Initial concept to strategy to research, approvals, fact-checking, key wording, editing and final proofing.
  • Research and stay up-do-date on what’s new, innovative and useful for in the digital space and make recommendations for enhancements and improvements. Research various projects and writes reports for review by management as required. Understand opportunities for increasing search relevancy, keyword research, optimization, tagging, performance metrics, and effectiveness.
  • May assist on special projects
  • May occasionally assist with pick-ups and/or deliveries
  • Other duties and assignments as required or requested by management



  • Excellent listening, questioning, analytical, and creative problem solving skills
  • Strong organization and time management skills. Must have an advanced level of attention to detail and be able to prioritize work load efficiently, multi-task, and manage multiple projects simultaneously. Ability to manage work time under a variety of conditions.
  • Excellent, oral and written, English language communication skills. Additional languages a plus.
  • High level of interpersonal skills required to effectively interact with management, clients and team members. Work well within a team and help to create a positive team environment.
  • Sound decision making, creative judgment and marketing planning abilities
  • Must be a self-starter and take initiative. Ability to work independently with minimal supervision





  • Display professionalism, provide quality service, and a "can do" attitude to members of the Agency, as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person
  • Consistent follow through on document issues and resolutions
  • Handle and enjoy projects from huge initiatives to simple requests
  • Create content that’s exciting, thoughtful and moves people to action
  • Brainstorm creative ideas with a group and express your opinion
  • Inspire others with your enthusiasm and work ethic




  • Bachelor’s degree or equivalent working experience. Bachelor’s degree preferred. Marketing or Business concentration a plus.
  • Sound computer proficiency. One to three years of experience using social media platforms for business purposes (Facebook, Twitter, LinkedIn, Google+, Instagram, Pinterest, etc.). Well versed in Microsoft Office applications. Natural curiosity and affinity for emerging technology.
  • Insurance industry knowledge a plus
  • Prior experience with TAM Online a plus



If you are seeking a unique opportunity, this may be the position for you! Please email your resume only to sherry@igoinsurance.com.